Knoxville Customer Describes Skin Reaction After Pedicure Scrub in Google Review

A public Google review for La La Nails, located at 7240 Kingston Pike in Knoxville's Gallery of Knoxville shopping center, is drawing local attention after describing one customer's account of a skin reaction following a routine pedicure.

The reviewer, Jessica Johnson, who has posted nine Google reviews, gave the salon a one-star rating and wrote that her roughly $40–60 pedicure appointment was going well until the nail technician began scrubbing her feet with a pumice stone. According to the review, the technician scraped the top of her feet and around her ankles without explanation, and she says the scrubbing left her with what she described as an allergic-type skin reaction. Photos attached to the review show redness and irritation across both feet and ankles.

"I went in for a routine pedicure, and all was going well until the nail tech started to scrub my feet with the pumice stone. He started to scrape the top part of my feet and around my ankles with no explanation on why he was doing this." — Jessica Johnson, Google review

This account reflects a single customer's experience as posted publicly on Google and has not been independently verified by Tennessee Tribune. La La Nails, which otherwise holds a 4.5-star average across more than 1,100 Google reviews, has not issued a public statement addressing this review as of this writing.

Dermatologists note that skin irritation and allergic-type reactions can follow abrasive pedicure treatments such as pumice scrubs, particularly when combined with lotions, scrubs, or other products applied to the skin. Common contributing factors include overly aggressive exfoliation, sensitivity to a specific product, or breaks in the skin that allow irritation to spread. Health guidance for clients typically includes:

• Telling technicians about any known skin sensitivities or allergies before a service begins
• Asking what products will be used during exfoliation or scrubbing steps
• Requesting that abrasive tools be used gently, especially around ankles and thin skin
• Seeking prompt medical attention if redness, swelling, or a rash develops after a service

La La Nails is located at 7240 Kingston Pike, Knoxville, TN 37919, and can be reached at (865) 312-9122. Readers with concerns about a specific service are encouraged to contact the business directly or check inspection records with the Tennessee Department of Health's cosmetology licensing board.